退款政策 / Refund Policy

If you were charged twice, charged an incorrect amount, or did not receive the purchased service, contact us promptly so we can investigate and correct the issue.

If personalized work has not begun, you may request cancellation. Once preparation of a personalized reading has started or the digital service has been delivered, refund requests are reviewed case by case, subject to applicable consumer law. Nothing in this policy removes rights that cannot legally be waived.

Include your PayPal order number when contacting us. Never send card numbers or security codes.

如发生重复扣款、金额错误或购买后未收到服务，请尽快联系我们核实处理。

若个性化工作尚未开始，可以申请取消。一旦个人解读已经开始制作或数字服务已交付，退款会根据具体情况及适用的消费者法律处理。本政策不会排除法律规定不可放弃的消费者权利。

联系客服时请提供 PayPal 订单号，请勿发送银行卡号码或安全码。

如發生重複扣款、金額錯誤或購買後未收到服務，請儘快聯絡我們核實處理。

若個人化工作尚未開始，可以申請取消。一旦個人解讀已經開始製作或數位服務已交付，退款會根據具體情況及適用的消費者法律處理。本政策不會排除法律規定不可放棄的消費者權利。

聯絡客服時請提供 PayPal 訂單號，請勿傳送銀行卡號碼或安全碼。